Most game crashes on Xbox One occur while in the Public Multiplayer Lobby before a match begins, or while players are in the Winner's Circle after a match. Please contact PlayStation Support for assistance. If your PlayStation 4 is up to date and in good working order, there might be an issue with your PlayStation 4 console. This includes, but is not limited to, memory cards, controllers, chips, and cables. Please note: Activision cannot guarantee functionality on PlayStation consoles using 3rd party hardware. If this is the case, you can request a replacement game disc. If the same problem occurs on another PlayStation 4, the problem is most likely with the game disc itself. Try the game on another PlayStation 4.Delete old files and game data from your PlayStation 4.Ensure your PlayStation 4 console is in a cool, well-ventilated place.Be sure your disc is completely dry before inserting it back into your PlayStation 4. Wipe the non-label side from the center straight out to the edges. If the disc is dirty, clean it with a soft cotton cloth dampened with water.
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